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For the defective goods, Warranty process as follows:

  • Tenkoo will either replace or repair the defective unit based upon our discretion. Items returned without an order number and returning address will be rejected.

    For the defective goods, Warranty process as follows:

    • Send us your order number and pictures of defective light to: info@tenkoosolar.com
    • Within 180 days purchases, Tenkoo will cover the shipping cost from customer to warehouse.
    • For goods between 181 days and 3 years from the date of original invoice, a service to ship the defective product for repair or replacement to the Tenkoo. Customers need to pay the shipping cost at local logistics.
      Tips: Contact info@tenkoosolar.com by learning how to obtain lower shipping rate at logistics company.

    Tenkoo reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable Tenkoo Terms and Conditions of Sale apply to any LED Products.

    All the lights carry a 3-Year warranty at no cost to fix.